Complaint information

If you wish to register a complaint, please contact us:

  • In writing to Pole Arnold Financial Management, Long Barn, 16 Narborough Wood Park, Desford Road, Enderby, Leicester, LE19 4XT
  • By phone on 0116 2043428

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.



The European Commission has established an Online Dispute Resolution Platform (ODR Platform) If you were to take out a product online and were unhappy with the service you received from us you can use this service to make a complaint.