If you wish to register a complaint, please contact us:

  • In writing to Pole Arnold Financial Management, Long Barn, 16 Narborough Wood Park, Desford Road, Enderby, Leicester, LE19 4XT
  • By phone on 0116 2043428

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

E-mail: complaintinfo@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

The European Commission has established an Online Dispute Resolution Platform (ODR Platform) https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en If you were to take out a product online and were unhappy with the service you received from us you can use this service to make a complaint.